Shipping policy
At Royale Basic, we are committed to delivering your orders as efficiently as possible. Below is an overview of our shipping policy to ensure you have all the information you need about your order's journey from our warehouse to your doorstep.
Order cut off:
Orders placed before 12:00 AM (midnight) EST will start processing the same day.
Shipping Timeframes:
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USA & Canada: Shipping typically takes between 7–12 days.
- UK: Shipping typically takes between 6–9 days.
- Australia & New-Zealand: Shipping typically takes between 7–10 days.
- Processing Time: Please allow 1-2 days for processing before your order is shipped.
- Estimated Arrival Time: Your order should arrive within 8-14 business days (Processing Time + Shipping Time).
Shipping Locations:
- We ship from our warehouses located in North America, UK, AU and Hong Kong. Depending on stock availability, your order may be shipped from either location.
- Please note that your items may arrive separately if they are shipped from different warehouses. You may receive multiple tracking numbers for your order.
Customs and Local Taxes:
- Custom Delays: We strive to ensure your order arrives promptly; however, we cannot be held responsible for any delays caused by customs or the postal service.
Order Issues:
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Order Delays: If your order has not arrived within 20 days, please contact us, and we will assist you with a full refund or resolve any other concerns you may have.
- Multiple Shipments: If your order includes multiple items, they may be shipped separately to ensure faster delivery. Please do not be alarmed if you receive separate tracking numbers or packages arriving at different times.
Contact Us:
If you have any questions or concerns regarding your shipment, please do not hesitate to reach out to us through our Contact Page. Our team is here to assist you and ensure you have a positive shopping experience with Royale Basic.