FAQs – Royale Basic

Looking to track or return an order?

Frequently Asked Questions

What is your return policy?

We offer a 60-day easy return policy.

Please find our return policy here: https://www.royalebasic.com/policies/refund-policy

How long does shipping take?

You can expect your order to arrive within 8-14 days. Please find our full shipping policy here: https://www.royalebasic.com/policies/shipping-policy

Where are your products shipped from?

Our products are shipped from either Hong Kong, UK, USA or Canada, ensuring reliable delivery.

What does your 2-year warranty cover?

Our 2-year warranty covers all electrical, parts, and manufacturing defects. If we cannot repair the item, we’ll issue a gift card for the product’s current value. It does not cover intentional damage or damage due to extreme weather or regular wear-and-tear.

Do you offer customer support?

Yes, we provide 24/7 human customer support to assist you with any inquiries or issues. Contact us here: https://www.royalebasic.com/pages/contact

Is an installation guide included with my purchase?

Yes, an installation guide is included with your product. If you need a digital copy, please contact us.

Do you offer discounts for bulk purchases?

Yes, we offer discounts for wholesale and bulk purchases. Please reach out with your requirements for more details.

Have a question, suggestion, or just want to chat? Drop us a line below and we'll be in touch

60-DAY RISK-FREE TRIAL
Test the product in your own space, If you're not 100% satisfied, return it within 60 days for a full refund.
FREE EXTENDED WARRANTY
Enjoy peace of mind 2-year extended warranty. Ensuring that your purchase remains protected for years to come.
24/7 CUSTOMER SUPPORT
Our dedicated support team is available 24/7 to assist you with any questions or concerns with exceptional customer service.